At Flowers Eastcote, your satisfaction is our top priority. As a trusted local Eastcote florist serving households and businesses in the area, we are dedicated to delivering premium quality, beautifully arranged fresh flowers every time. Our fresh flower guarantee ensures your blooms arrive at their absolute best.
We guarantee that all flowers dispatched or delivered by Flowers Eastcote will remain vibrant and fresh for a minimum of five days from delivery, provided they are properly cared for upon arrival. Each bouquet comes with simple care instructions to help you enjoy their beauty for as long as possible. If you find your flowers have wilted within this window despite adequate care, please let us know—we want you to experience the best of our service.
While every arrangement is hand-prepared and securely packaged, we understand that occasional mishaps can occur during transit. If your flowers arrive damaged or with issues that affect their quality, please notify us within 24 hours of receipt. For a speedy resolution, include a brief description of the issue and photographs of the flowers as they arrived. This helps us address your concern quickly and maintain our high standards for our valued Eastcote community.
Your happiness is important to us. If you receive flowers that do not meet the quality promised by our fresh flower guarantee, you may request a replacement bouquet or a full refund. We assess each request on a case-by-case basis and aim to offer a fair, prompt solution. Replacements are typically delivered at the earliest possible opportunity—often the next working day—to ensure you continue to enjoy beautiful blooms.
If a refund is issued, it will be processed promptly via your original method of payment. Please allow a few working days for the refund to appear on your statement. If you choose a replacement, details such as availability and delivery timeframes will be provided by our friendly team.
We strive to make every Flowers Eastcote experience a positive one. If you wish to make a complaint regarding your order, our delivery service, or any aspect of your experience, please contact our team as soon as possible. Clearly outline the nature of your concern, referencing your order number if available. All complaints will be acknowledged within one working day, and we will do everything possible to resolve your issue quickly and to your satisfaction. Our reputation as a trusted Eastcote florist is built on putting our customers first.
Flowers Eastcote is proud to serve the local community, providing homes and businesses with fresh, high-quality flowers and attentive service. Our commitment to excellence means you can order with confidence, knowing we take every return, refund, or complaint with the utmost seriousness and care. Thank you for making us your chosen florist in Eastcote.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
