Welcome to Flowers Eastcote, your dedicated local provider for online flower delivery in Eastcote and the surrounding areas. These Terms & Conditions set out the basis on which Flowers Eastcote ("we", "us" or "our") provides floral arrangements and related services to customers placing orders via our website. By making a purchase with us, you agree to abide by these Terms & Conditions, which will apply to every transaction. If you do not agree with any term, please refrain from using our services.
These Terms & Conditions apply to all online orders placed for flower delivery within Eastcote and its surrounding areas. By placing an order through our website, customers acknowledge their acceptance of these conditions. Please review them carefully before confirming your purchase. Flowers Eastcote reserves the right to update or amend these Terms & Conditions at any time, and your continued use of our service constitutes acceptance of any changes.
1. Placing an Order:
Customers may place orders on our website at any time. Please ensure all order details such as delivery address, recipient name, contact information, delivery date, and specific product choice are correct before confirming your order. Incomplete or incorrect information may result in processing delays or non-delivery.
2. Order Confirmation:
Upon successful placement, you will receive an on-screen confirmation and a detailed summary of your order. This does not signify legal acceptance. Flowers Eastcote reserves the right to refuse your order for reasons including, but not limited to, product unavailability, payment issues, or delivery constraints to your location.
3. Acceptance of Order:
Your order becomes binding only when we send written confirmation (usually by email) stating that your order is accepted and being processed. We will notify you as soon as possible if your order cannot be fulfilled.
4. Product Substitution:
While we strive to deliver arrangements exactly as pictured, flowers are seasonal and subject to availability. Flowers Eastcote reserves the right to substitute flowers or packaging of equal or greater value without notice if necessary. We always endeavour to maintain the overall style and quality of your chosen arrangement.
1. Pricing:
All prices for flower arrangements, gifts, and delivery charges are clearly displayed on our website in GBP (£) and include VAT where applicable.
2. Payment Methods:
We accept a range of secure online payment methods which may include credit cards, debit cards, and select digital wallet options. We do not process or store your full card payment information as all transactions are encrypted and processed securely by third-party payment providers.
3. Payment Authorisation:
Full payment for your order, including any delivery charges, must be received and authorised before your order will be processed. If payment is declined or not completed, the order will not be fulfilled and you will be notified accordingly.
4. Pricing Errors:
If a pricing error is identified prior to order acceptance, Flowers Eastcote reserves the right to contact you for your instructions or to cancel the order without any liability.
1. Delivery Areas:
Our delivery service covers Eastcote and a selection of neighbouring areas. At the checkout, you will be asked to confirm whether your desired delivery location is within our coverage.
2. Delivery Times and Dates:
We will always try to deliver on your requested date, however, specific times cannot be guaranteed unless express delivery is stated as an option and selected at checkout. Orders are processed and delivered during our standard business hours unless otherwise specified.
3. Failed Deliveries:
It is the customer's responsibility to ensure someone is available to accept the delivery at the specified address. Where possible, undelivered items may be left with a neighbour or in a secure location and a delivery note will be provided. If both options are not available, we may attempt re-delivery at additional cost or contact you for further instructions.
4. Delivery Delays:
While we do our utmost to deliver on schedule, Flowers Eastcote cannot be held liable for delivery delays due to circumstances beyond our reasonable control including, but not limited to, adverse weather conditions, road closures, or supplier delays.
5. Delivery Confirmation:
A completion notification may be sent upon successful delivery. This serves as confirmation that your order has reached the intended recipient or specified address.
1. Cancelling an Order:
If you wish to cancel your order, please do so as soon as possible. Orders can only be cancelled with a full refund if notice is provided at least 24 hours before the scheduled delivery date. Cancellations made within 24 hours of the intended delivery may not be eligible for a refund, due to the perishable and bespoke nature of floral arrangements.
2. Amendment Requests:
Requests to amend orders, including changes to recipient details, delivery address, or delivery date, should be made promptly. We will endeavour to accommodate such requests, but cannot guarantee amendments if the order is already being processed or has been dispatched.
3. Right to Cancel:
Please note that the right to cancel under UK law (Consumer Contracts Regulations) does not apply to perishable goods such as flowers, except in cases of faulty products or non-delivery.
1. Damaged or Unsatisfactory Goods:
If the flowers or goods you receive are damaged on arrival or not up to the expected standard, please contact us within 24 hours of delivery. We may request photographic evidence where appropriate. Flowers Eastcote will, at its discretion, offer a replacement, refund, or other suitable resolution if your claim is accepted.
2. Non-Delivery:
If your order is not delivered as agreed and no satisfactory arrangement can be made, a full refund will be issued for the undelivered items. Please contact us promptly in such cases.
3. Refund Method:
Refunds are issued to the original payment method used at checkout and processed within a reasonable timeframe, subject to your bank or provider’s terms.
1. Limitation of Liability:
Flowers Eastcote will not be liable for any loss, injury, or damage arising as a consequence of non-delivery or delayed delivery, or for any event outside our reasonable control. Our total liability in respect to any order shall not exceed the total price paid for the products and delivery charge of that particular order.
2. Exclusions:
We do not accept responsibility for products once delivered in accordance with your instructions, including to alternative addresses or neighbours provided by you. Flowers Eastcote is not responsible for unsuitable storage conditions once the flowers have been delivered.
3. Consumer Statutory Rights:
Nothing in these Terms & Conditions is intended to affect your statutory rights as a consumer under applicable UK law.
All content, imagery, designs, logos, and intellectual property on the Flowers Eastcote website remain the exclusive property of Flowers Eastcote or its licensors. No part of this content may be reproduced or used without express written permission, except for personal use in connection with your order.
Flowers Eastcote is committed to safeguarding your privacy and personal information. All data provided during the order process will be managed in accordance with our privacy policy and current UK data protection legislation. We only use your information for processing your orders, customer service, and our own marketing purposes with your consent.
1. Force Majeure:
We are not responsible for failure or delay in fulfilling our obligations due to events beyond reasonable control, such as natural disasters, strikes, or supply disruptions.
2. Third Party Rights:
No person other than you and us shall have any right to enforce any provision of these Terms & Conditions under the Contracts (Rights of Third Parties) Act 1999.
3. Severability:
If any provision in these Terms & Conditions is found invalid or unenforceable by a competent court, the remaining terms will continue to apply.
4. Entire Agreement:
These Terms & Conditions and any documents expressly referred to herein constitute the entire agreement between us and you relating to your purchase. They supersede any previous terms, agreements, or discussions.
These Terms & Conditions, and any contract or dispute arising out of them, are governed by the laws of England and Wales. Any disputes arising in relation to your purchase or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions or your order, please consult our website for up-to-date contact details. For the most efficient assistance, contact us during normal business hours.
Note: These Terms & Conditions apply to all customers ordering flower delivery online within Eastcote and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Eastcote, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Eastcote.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
